Learn how to use generative AI to support everyday professional tasks, including writing emails, preparing reports, summarising documents and organizing ideas. This practical masterclass introduces a structured approach to giving AI clear instructions, reviewing its responses and adapting the results to your work.

Through demonstrations and guided exercises, participants will practise turning everyday tasks into useful AI workflows. The session also covers common limitations, including inaccurate information, missing context and privacy risks, so participants can make informed decisions about when and how to use AI.

What you will learn

• Understand what generative AI can do and where human judgment remains essential.
• Write prompts that specify the task, context, audience and desired output.
• Draft and refine professional emails, proposals and report sections.
• Summarise non-sensitive documents and extract action points.
• Develop meeting agendas, work plans and presentation outlines.
• Check outputs for accuracy, relevance and tone.
• Apply basic safeguards when handling personal or workplace information.

Practical exercise: Use a fictional workplace scenario to create an email, a short report and an action plan.

Who should attend: Administrators, managers, consultants, NGO staff, business owners, and professionals who want to use AI more confidently.

Requirements: Basic computer skills, a laptop, reliable internet, and access to an AI tool specified before the session. No coding experience is required.

Takeaway: A reusable prompt toolkit and a simple checklist for reviewing AI-generated work.